Dispute Resolution Guide

Qerrier is a peer-to-peer platform. We provide the tools to help you transact safely, but we do not mediate disputes about items (e.g., wrong item, quality, damage). Users are responsible for resolving these issues directly. Here is the step-by-step process for resolving issues.

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Step 1: Communicate in Chat

The fastest way to solve a problem is to talk. Use the Qerrier chat to politely explain the issue. Your chat history is the primary record for you and the other user to reference.

  • Wrong item? Send clear photos and explain the discrepancy.
  • Item out of stock? (Carriers) Inform the Requester immediately. Ask if they want a substitute or prefer to cancel.
  • User unresponsive? Send a polite follow-up. We recommend waiting 24 hours before taking other steps.
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Step 2: Use Your On-Platform Tools

The platform is built with tools to protect you *before* a dispute becomes unresolvable.

Pro Tip: Stay on Qerrier!

NEVER agree to communicate or pay outside of the Qerrier app (e.g., via WhatsApp or direct PayNow). Most scams happen this way. Transacting on Qerrier's secure chat and payment platform is your primary protection against disputes and fraud.

For Requesters: Your Protection is the Code

Your power is the 6-digit Exchange Code. If the item is wrong, damaged, or not as described, DO NOT GIVE THE CARRIER THE CODE. Giving the code signifies your final, irreversible acceptance of the item and releases the payment. Use the chat to negotiate a resolution with the Carrier.

For Carriers: Your Protection is the Process

Your power is the payment authorization. DO NOT purchase an item until you see the "Payment authorized!" message in the chat. If you cannot fulfill the order (e.g., item out of stock), use the chat options to request a "Mutual Cancellation". This protects both you and the Requester.

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Step 3: Understanding Qerrier's Role

Qerrier provides the secure platform and payment escrow, but we do not act as a mediator or judge for item-related disputes.

  • We do not review chat logs to make decisions on who is "right" or "wrong" about an item.
  • We do not process partial refunds or force returns. Any such agreement must be made between the users themselves.
  • The transaction is considered final and complete by Qerrier once the Exchange Code is successfully submitted.
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Step 4: When to Contact Support

You can contact Qerrier Support at support@qerrier.com for issues related to the platform itself.

How to Find Your Request ID

To help us resolve your issue quickly, we must have your Request ID. This is the unique code for every transaction.

  1. Navigate to the job (from "My Jobs," "My Posts," or your "Inbox").
  2. Look at the URL in your browser's address bar.
  3. The ID is the string of characters after ?requestId=.
https://.../app.html?requestId=6p2qR8...&chatId=...

Please email us for the following issues:

  • Platform technical issues (e.g., "The 'Upload Receipt' button is not working").
  • Payment or Payout issues (e.g., "My payout hasn't arrived after 8 calendar days").
  • User harassment, abuse, or spam in the chat.
  • Questions about platform use (e.g., "I'm not sure how to use the GST declaration guide").
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