Welcome to Qerrier! We connect you with travelers to get items from Malaysia to Singapore, securely and affordably. Our step-by-step process protects both Requesters (Buyers) and Carriers (Travelers) from start to finish.
Post the item you want, its estimated price in SGD, and the reward (in SGD) you're willing to pay the Carrier. If you want some ideas on what to buy from Malaysia, try a quick search on Google or read our guide to shopping in Johor Bahru.
Carriers will chat with you. Once you agree on the terms, make an offer through the chat.
When the Carrier accepts, you'll authorize the payment.
Important:
The Carrier will purchase the item(s) and upload the receipts. You have 48 hours to review and approve it. If the price is higher, you'll re-authorize the new total. If it's lower, you'll only be charged the lower amount later.
Arrange a meetup. Once you inspect and receive your item, give the Carrier your 6-digit Exchange Code (found in the chat).
Your Golden Key!
DO NOT share this code until you have the item in your hands. Giving the code is final and releases your payment. If there are any disputes regarding the items(s) purchased, please discuss it with the Carrier and come to an amicable agreement on the next steps. Qerrier does not provide dispute handling services and all transactions are finalized once you submit the code.
Go to your Profile and click "Setup Payouts" to create a Stripe account so as to receive payouts. Alternatively, you can start by chatting with requesters and setup the Stripe account right before accepting a job as well. Note: A Stripe payout account created through our profile page is required before you can accept jobs.
Browse requests, chat with Requesters, and accept an offer they send you.
Wait for the Requester to authorize the payment hold. You'll see a system message in the chat confirming it's done.
CRITICAL: DO NOT Buy Yet!
DO NOT purchase the item until you see the "Authorization Confirmed" message. This protects you from users who end up not paying.
Purchase the item and keep the receipt(s). Then, you must declare it via the official SG customs web app, under the commercial section, and pay the 9% GST - remember to download or screenshot the GST payment receipt provided by the SG Customs web app. Note that your personal GST relief DOES NOT APPLY to items purchased for the requester. To declare correctly, get the Requester's full name from their profile to use for the declaration, under the 'Importer Name'. The traveller name is to be your own name. Please read this guide on exactly how to declare. Failure to declare will be considered a criminal offence under Singapore Law.
Once you've paid GST via the Customs web app, come back to the Qerrier app's chat interface for your request and click on 'Upload Receipt'. Enter the final item cost in SGD that you declared in the customs app (excluding the GST you paid). GST will be calculated automatically by Qerrier. The Requester has 48 hours to approve.
Arrange a meetup. Hand over the item and ask the Requester for their 6-digit Exchange Code. Enter this code into the code entry field to finalize the transaction.
You're done! Your payout (item cost + GST reimbursement + reward, minus a small service fee) will be paid automatically to your bank account. Funds typically arrive in 8 calendar days due to standard settlement times.